We ship free to all of Spain, including the Balearic and Canary Islands, and we offer free exchanges and returns .

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Returns & Exchanges

New Returns and Exchanges Policy of Dress & Fiesta Spain

At Dress & Fiesta España, we value the satisfaction and trust of our customers above all else. Therefore, we are pleased to offer a hassle-free and completely free returns and exchanges policy.

Final Sales: Although all sales are considered final, we understand that situations may arise where you need to return or exchange your purchase. We are here to help you.

Circumstances for Returns and Exchanges: We offer free returns and exchanges under the following conditions:

  1. Defective or Damaged Item: If the item arrives defective or damaged.
  2. Wrong Size or Color: If the item does not fit the requested size or color.
  3. Incorrect Description: If the item does not match the description on our website.

Return and Exchange Procedure: If you need to make a return or exchange, simply contact our customer service. We will take care of everything, providing you with the necessary shipping labels and assuming all associated costs. There is no time limit to contact us, we want you to be completely satisfied with your purchase.

Restrictions: Although we are committed to providing you with a hassle-free experience, we cannot accept returns or exchanges in the following cases:

  1. Item Use: If the item has been worn or washed.
  2. Lack of Labels or Packaging: If the item is missing the original labels or packaging.
  3. Final Sale Items: If the item is part of our final sale section.

Shopping in the Physical Store in Valencia:

  • Since you had the opportunity to try and examine the product before purchasing, we do not offer exchanges or returns in our physical store. Instead, we offer store credit for future purchases.

Safety Label:

  • All garments sold online include a security tag on the bottom. If you decide to make a change, it is crucial that the security label remains intact. Removal of this tag will result in ineligibility for exchanges.

Change Procedure:

  • If you need to make a change or have any questions, contact us by WhatsApp at +34 639 66 22 95. We are here to help you with everything you need.
  • It is important that the product you want to exchange is in perfect condition, without having been used, washed, and without odors or perfumes.

Contact and Location:

  • DRESS & PARTY WhatsApp: +34 639 66 22 95
  • Telephone: 963686061
  • Address: Calle Garrigues 1 Bajo, Valencia 46001
  • E-mail: sales@chic-dress.com

Gratitude and Commitment:

  • We appreciate your trust in Dress & Fiesta España. Our commitment is to guarantee your full satisfaction, providing you with an easy, comfortable shopping experience that is completely tailored to your needs.